TCI Concierge is dedicated to ensuring a seamless experience for all our clients. We recognize that circumstances may change, and thus we have crafted the following cancellation policy to address your needs while maintaining the efficiency of our operations.

1. General Cancellation:

– Clients have the liberty to cancel their purchase or booking up to 24 hours prior to the scheduled service date or delivery without incurring any penalties.

– To initiate a cancellation, please reach out to us at 649 245-0045 or via email at providing your order or booking number.

2. Late Cancellation Fee: 100% Non-Refundable

– Cancellations made less than 24 hours before the service date will result in a 100% non-refundable fee. This fee is necessary to cover the costs associated with preparing or reserving the service/product.

3. No-Show Policy:

– Failure to notify us of cancellation and subsequently not showing up on the day of the service will be deemed a no-show. No-shows will incur charges equivalent to the full amount of the service or product price.

4. Refunds:

– Refunds for cancelled orders or bookings will be processed within 30 business days and issued to the original method of payment.

– Please be aware that certain fees, such as processing or transaction fees, may not be eligible for refund.

We appreciate your understanding and cooperation with our cancellation policy. Should you have any queries or require further assistance, do not hesitate to contact us.